Shipping & Delivery

Delivered, insured, made for your site.

Catalog starting prices include protective crating, insured freight to an accessible curbside delivery point in the contiguous United States, and the technical installation package. Your written proposal identifies the delivery address, piece, agreed dimensions and access requirements. Alaska, Hawaii, territories and other destinations require a separate delivered-price proposal.

Before arrival

Tell us about narrow roads, gates, overhead obstructions, slopes and restricted delivery hours. The receiving party must arrange safe unloading and suitable equipment for the approved crated size and weight. A crane, specialist rigging, liftgate service beyond the agreed delivery arrangement and movement from the curb to the setting location are quoted separately.

The technical installation package

Your commission includes the agreed anchor and pad drawings, a step-by-step installation guide, video walkthrough and a live technician call while your crew sets the piece. Site preparation, foundations, local permits, engineering and electrical or water connections are excluded unless your proposal expressly includes them. An in-person installation crew is available on request and quoted for your site.

Inspect at delivery

Photograph the crate before opening, note visible damage on the delivery receipt and contact us promptly with photographs. Keep the packaging while we assess a claim. Covered damage in transit is repaired or remade at our cost under the agreed commission terms.

Questions about your piece or delivery? Contact Koval Statuary.