Refund policy

HOUSE OF KOVAL offers a 30-day return window. You may request a return within 30 calendar days after delivery.

To be eligible, an item must be unused, unworn, unwashed, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, email support@houseofkoval.com with your order number and the reason for the request. Please wait for return instructions before sending an item. Accepted returns must be sent to: 418 Broadway #7708, Albany, NY 12207, USA. Items sent without an approved return request may not be accepted.

Return shipping and fees
The customer is responsible for return shipping unless the item is defective, damaged, or incorrect. In those cases, HOUSE OF KOVAL will provide appropriate return instructions. We do not charge a restocking fee.

Damaged, defective, or incorrect items
Please email support@houseofkoval.com promptly with your order number, a description of the issue, and photos when reasonably available. We will review the issue and provide an appropriate replacement or refund.

Non-returnable items
We cannot accept returns for gift cards; personalized or custom goods; perishable goods; opened personal-care or hygiene goods; hazardous materials; or items clearly marked final sale before purchase, when applicable and legally permitted. Contact us before purchasing if you have a question about whether an item is returnable.

Cancellations
You may request cancellation before fulfillment begins. After fulfillment begins, the return process applies. HOUSE OF KOVAL may cancel and refund an order that it cannot fulfill.

Exchanges
The fastest way to exchange an item is to complete an approved return and place a separate order for the replacement.

Lost or missing deliveries
If an order has not arrived after the carrier's estimated delivery window, email support@houseofkoval.com. We will investigate the tracking and carrier status before resolving the order.

Refunds
We will inspect the returned item and notify you whether the refund is approved. An approved refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.